Richard C
BANNING, CA | 2020 GMC CanyonNovember 12, 2025
Adrian my service representative was polite, respectful, professional, and informative.
Response from Hatfield Buick GMC
November 14, 2025Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!
Dusty H
CHERRY VALLEY, CA | 2019 GMC 1500 SierraNovember 5, 2025
My truck was presented for excessive oil loss since last scheduled change. I asked Alex if my truck received a leak down test or if a compression test was done on the cylinders to differentiate whether loss was due to consumption or loss as there were no overt signs of leak. He said the “tests were done by the technician”. I then took the truck after oil coolant lines and motor mount were repaired. On the invoice there was no designation that these tests were done so when I called back I was informed the tests were not performed. In addition, the truck was 2 quarts low AND they replaced coolant lines. An oil change was not done but was topped off. This is bad medicine!!! I was given inaccurate information, they did not follow standard of care for oil loss/consumption and more importantly you have lost my trust which is the only thing that ensures customer retention. You can’t be poor diagnosticians AND be misleading. When i called back I was told “ you can bring the truck back”. As you know this is inconvenient and given the poor attention to my vehicle, and the lack of directives, why would I trust you. Do with this review what you see fit. Respectfully
Response from Hatfield Buick GMC
November 10, 2025Hi Dusty, we appreciate your honest feedback, as we are always looking for ways to improve. We apologize for any miscommunication. We found the source of your oil leak - the engine oil cooler lines. Those were replaced which took care of the leak. We work very hard to only charge customers for work that is absolutely necessary and those tests were not necessary based on the leak the technician found. This should have been explained better when you picked up your vehicle. We also didn't do an oil change as one was not requested or needed. Please reach out to our service manager Henry Adame at 909-793-3238 if you have any further concerns. We hope you will give us another chance in the future.
Victoria B
YUCAIPA, CA | 2023 GMC YukonNovember 3, 2025
I really appreciated the courtesy and professionalism of the service staff at Hatfield GMC. I had several recalls and also a 15,000 mile maintenance service due and all was accomplished within a 4 hour window.
Response from Hatfield Buick GMC
November 4, 2025It is great to hear everything was done quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day!
Wolfgang L
HIGHLAND, CA | 2017 Buick EncoreOctober 14, 2025
Always great service and quality work
Response from Hatfield Buick GMC
October 15, 2025Hi there, thank you so much for your positive comments about Hatfield Buick GMC! We sincerely value your business and look forward to your next visit!
Irene S
SAN BERNARDINO, CA | 2014 Buick LaCrosseSeptember 24, 2025
Excellent service, as usual!
Response from Hatfield Buick GMC
September 26, 2025Irene, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rodney S
HIGHLAND, CA | 2018 GMC 1500 SierraSeptember 19, 2025
Everything was done professionally, quick and friendly service
Response from Hatfield Buick GMC
September 22, 2025Rodney, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Irene S
SAN BERNARDINO, CA | 2009 GMC SierraAugust 26, 2025
Excellent customer service, as usual.
Response from Hatfield Buick GMC
August 28, 2025Irene, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We are always more than happy to assist you if anything else comes up. Take care!
William M
VICTORVILLE, CA | 2022 Buick EnvisionJuly 31, 2025
Fast and friendly
Response from Hatfield Buick GMC
August 3, 2025William, It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Hatfield Buick GMC and we hope to see you again.
Sonja H
HIGHLAND, CA | 2025 GMC YukonJuly 23, 2025
Mickey was amazing from the beginning he was very communicative and upfront during the entire process.
Response from Hatfield Buick GMC
July 24, 2025Sonja, thank you for your kind review; we are happy to pass along your comments to the team here at Hatfield Buick GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
John C
CEDARPINES PARK, CA | 2025 GMC Sierra 2500 HDJuly 10, 2025
It's always good everybody's always nice and professional and very informative
Response from Hatfield Buick GMC
July 13, 2025John, your satisfaction is important to us, so we want to sincerely thank you for choosing Hatfield Buick GMC and we hope to see you again soon!
